Refund & Cancelation Policy

Refund, Replacement & Return Policy – Dear Wood

At Dear Wood, your satisfaction and happiness with your custom wood figure is our top priority! If anything doesn't meet your expectations, please contact us at info.dearwood@gmail.com, and we’ll be happy to assist.

❌ We DO NOT accept refunds or returns in the following cases:

Because each piece is handcrafted and personalized with significant time investment, we do not accept returns or refunds if the product arrives in good condition and matches the approved design.

Specifically, we do not offer refunds or replacements in the following situations:

  • Customer errors such as incorrect selection of design, reference images, hairstyle, or color.
    👉 Please carefully review your order before checkout.

  • Damage caused by misuse or improper care.

  • Providing incomplete or inaccurate shipping information.
    👉 Please double-check your shipping address before placing the order.

  • Dissatisfaction due to not reviewing the final preview before production.

✅ We DO accept Refunds or Replacements if:

  • The package is lost in transit.

  • The item arrives damaged or is significantly different from what was promised.
    👉 In these cases, please provide clear photos or videos of the defective item. If your claim is valid, we will either resend the product or issue a refund, depending on the situation.

🎥 Important Recommendation:

We strongly recommend recording an unboxing video when opening your package. This serves as important evidence in case of missing items, damage during shipping, or filing claims with the carrier or insurance.

📸 To process a complaint, please include:

  • Clear photos showing the issue or defect

  • A photo of the outer packaging

  • An unboxing video (if available)

We are committed to protecting our customers' rights and ensuring every experience with Dear Wood is memorable and meaningful.
Dear Wood – Every Wood Figure Tells a Story